Drilling Down

I was talking to my dentist, of all people, about the CareOMeter. It turns out my dentist is full of ideas about workflow processes. His big idea for improving work processes is to capture the "what's next". He suggested that everything has a "what's next" even if it means "place this in the archive". He punctuates his points by spinning the dental drill so I wasn't in a position to argue - but I like the idea!

I didn't expect to feel this sort of pain whilst in the dentist chair.